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About the CAHPS Database

The CAHPS Database is the repository for data from selected CAHPS surveys. The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and among survey users. The CAHPS Database offers several products and services, including comparative benchmark results presented through an Online Reporting System, summary Chartbooks, custom analyses, and data for research purposes. Participation in the CAHPS Database is free and open to all survey users. The CAHPS Database currently includes data from the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey.

Learn more about Health Plan surveys and guidance

Learn more about Clinician & Group surveys and guidance

Benefits of Submitting Data

CAHPS survey users who voluntarily submit their data to the CAHPS Database:

  • Receive a Private Feedback report comparing their own CAHPS survey results to the database averages, including case-mix adjusted tests of statistical differences for each composite and question.
  • Gain access to a large and growing pool of standardized comparative data that can be used in addition to the client averages available from their survey vendor.
  • Contribute to a research database that is used to answer important questions related to assessing and improving the patient experience.

CAHPS Database Overview (PDF, 104 KB; PDF Help)

Health Plan Survey Database

The Health Plan Survey component has served as the core of the CAHPS Database since its inception in 1998. Since that time, hundreds of health plans, purchaser groups, State agencies, and others have participated in this component by submitting yearly results from the CAHPS Health Plan Survey.

Learn more about submitting data to Health Plan CAHPS.

Clinician & Group Survey Database

The CAHPS Clinician & Group Survey (CG-CAHPS) Database is the newest component of the CAHPS Database. It was developed in response to the growing demand for comparative results for the various versions of the CG-CAHPS Survey.

Learn more about submitting data to CG-CAHPS.

Comparative Data

Products developed from the data contributed by survey users to the CAHPS Database include:

  • Annual Chartbooks that present summary-level results for both the Health Plan and Clinician & Group Surveys.
  • An Online Reporting System that allows users to view, print, and download custom reports of survey results.
  • Private Feedback Reports provided to survey users that submit data to the CAHPS Database, comparing their own results to the overall database averages.

Learn more about comparative data.

CAHPS Health Plan Survey Database 2016 Chartbook. In November 2016 the CAHPS Database released the CAHPS Health Plan Survey Database 2016 Chartbook: What Consumers Say About Their Experiences with Their Health Plans and Medical Care. This chartbook presents national summary-level results for the CAHPS Health Plan Survey 5.0 version for 2016. In addition, 9-year trend results from 2007-2016 for the top-box scores are presented for the Adult and Child Medicaid and Medicare populations.

  • Read the CAHPS Health Plan Survey Database 2016 Chartbook (PDF/HTML, 735 KB; PDF Help)

CAHPS Clinician & Group Survey Database 2015 Chartbook. In July 2016, the CAHPS Database released the CAHPS Clinician & Group Survey Database 2015 Chartbook: What Patients Say About Their Health Care Providers and Medical Practices. This chartbook contains summery level results from 636,468 survey responses submitted by 2,829 medical practices.

  • Read the CAHPS Clinician & Group Survey Database 2015 Chartbook (PDF/HTML , 1,630 KB; PDF Help)

Request Data for Research

Researchers may gain authorized access to de-identified data files from the CAHPS Database to help answer important health services research questions related to patient experience of care as measured by CAHPS.

Survey data may be granted to researchers who submit an application and sign a data use agreement that ensures the confidentiality of the data. Researchers are invited to submit applications for specific analysis projects to the CAHPS Database Management Committee for review and approval.

Learn more about the Research Data

Spotlight

NEW: 2016 CAHPS Health Plan Survey comparative results are now available in the CAHPS Database Online Reporting System.

2015 CAHPS Clinician & Group Survey comparative results are now available in the CAHPS Database Online Reporting System.