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The CAHPS Clinician & Group Surveys (CG-CAHPS) assess patients' experiences with health care providers and staff in doctor’s offices. Survey results can be used to:
To ensure that survey results are comparable across users, every CAHPS Clinician & Group Survey starts with a set of “core” items that everyone uses. (The surveys for children have some additional core items that address preventive and developmental care.) Users can then customize their survey by adding supplemental items.
Multiple versions of the CAHPS Clinician & Group Survey are available to meet users' needs:
Learn about what documents are available to support your use of the Clinician & Group Surveys:
Preparing a Questionnaire Using the CAHPS Clinician & Group Surveys (English - PDF, 324 KB): Includes guidelines for incorporating supplemental items, formatting the questionnaire, and translating the questionnaire into other languages.
Translating CAHPS Surveys (English - PDF, 252 KB): Explains how to translate CAHPS surveys from English into another language in a cost-effective yet culturally competent manner.
Fielding the CAHPS Clinician & Group Surveys (English - PDF, 555 KB): Includes guidelines for constructing a sample of adults or children, collecting data, determining whether a questionnaire is complete, and calculating response rates.
Sample Notification Letters for the CAHPS Clinician & Group Survey (English - PDF, 359 KB): Contains examples of letters and postcards in both English and Spanish for notifying and reminding potential respondents about the survey.
Sample Telephone Script for the CAHPS Clinician & Group Surveys (English/Spanish - PDF, 330 KB): Provides guidelines for administering the survey by telephone and a sample script based on the Adult 12-Month Survey 2.0.
Analysis Guidance: Includes guidelines for using the CAHPS analysis program (known as the CAHPS macro) with the Clinician & Group Surveys.
CAHPS Analysis Program (SAS, 170 KB): Includes SAS@ files needed for the CAHPS analysis.
Patient Experience Measures from the Clinician & Group Surveys (English - PDF, 325 KB): Provides a list of the composite and rating measures that can be used for internal and public reports of survey results; tables indicate which survey items are included in each measure.
NEW: 2016 CAHPS Health Plan Survey comparative results are now available in the CAHPS Database Online Reporting System.2015 CAHPS Clinician & Group Survey comparative results are now available in the CAHPS Database Online Reporting System.