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CAHPS® Clinician & Group Surveys

CAHPS Clinician & Group Survey

You can view the documents by selecting the PDF links (PDF Help).

The CAHPS Clinician & Group Surveys (CG-CAHPS) assess patients' experiences with health care providers and staff in doctor’s offices. Survey results can be used to:

  • Improve care provided by individual providers, sites of care, medical groups, or provider networks.
  • Equip consumers with information they can use to choose physicians and other health care providers, physician practices, or medical groups.

To ensure that survey results are comparable across users, every CAHPS Clinician & Group Survey starts with a set of “core” items that everyone uses. (The surveys for children have some additional core items that address preventive and developmental care.) Users can then customize their survey by adding supplemental items.

Versions of the Clinician & Group Survey

Multiple versions of the CAHPS Clinician & Group Survey are available to meet users' needs:

  • Clinician & Group Survey 3.0: Use this survey to ask adults and children about their experiences with care from a doctor’s office in the last 6 months.
  • Expanded 12-Month Survey with Patient-Centered Medical Home (PCMH) Item Set 2.0 (PCMH Survey): Asks patients to report on their experiences with primary care providers over the last 12 months. This expanded survey addresses a broader set of topics by incorporating the Patient-Centered Medical Home Item Set into the 12-Month Survey.
  • Visit Survey 2.0: Asks patients to report on their experiences with their provider at a recent visit. Only questions about getting access to care refer to the last 12 months.

Learn about what documents are available to support your use of the Clinician & Group Surveys:

  • What's Available for the Clinician & Group Surveys (English - PDF, 199 KB)

Clinician & Group Surveys 3.0

Clinician & Group Surveys 2.0

  • Overview of the Questionnaires (English - PDF, 446 KB)
  • 12-Month Survey 2.0 -- Adult Core Questionnaire (English - PDF, 213 KB)
  • 12-Month Survey 2.0 -- Child Core Questionnaire (English - PDF, 204 KB)
  • PCMH Survey 2.0 -- Adult Core Questionnaire (English - PDF, 241 KB)
  • PCMH Survey 2.0 -- Child Core Questionnaire (English - PDF, 286 KB)
  • Visit 2.0 -- Adult Core Questionnaire (English - PDF, 200 KB)
  • Visit 2.0 -- Child Core Questionnaire (English - PDF, 234 KB)

Supplemental Items for Adult and Child Surveys


  • Supplemental Items for the Adult Surveys 2.0 (English - PDF, 344 KB)
  • Supplemental Items for the Child Surveys 1.1 (English - PDF, 203 KB)

Descriptions of Supplemental Item Sets for the Clinician & Group Surveys

  • About the Patient-Centered Medical Home Item Set (English - PDF, 220 KB)
  • About the Item Set for Addressing Health Literacy (English - PDF, 247 KB)
  • About the Cultural Competence Item Set (English - PDF, 262 KB)
  • About the Health Information Technology Item Set (English - PDF, 219 KB)

Instructions for Implementing the Clinician & Group Surveys

Preparing a Questionnaire Using the CAHPS Clinician & Group Surveys (English - PDF, 324 KB): Includes guidelines for incorporating supplemental items, formatting the questionnaire, and translating the questionnaire into other languages.

Translating CAHPS Surveys (English - PDF, 252 KB): Explains how to translate CAHPS surveys from English into another language in a cost-effective yet culturally competent manner.

Fielding the CAHPS Clinician & Group Surveys (English - PDF, 555 KB): Includes guidelines for constructing a sample of adults or children, collecting data, determining whether a questionnaire is complete, and calculating response rates.

Sample Notification Letters for the CAHPS Clinician & Group Survey (English - PDF, 359 KB): Contains examples of letters and postcards in both English and Spanish for notifying and reminding potential respondents about the survey.

Sample Telephone Script for the CAHPS Clinician & Group Surveys (English/Spanish - PDF, 330 KB): Provides guidelines for administering the survey by telephone and a sample script based on the Adult 12-Month Survey 2.0.

Analysis Guidance: Includes guidelines for using the CAHPS analysis program (known as the CAHPS macro) with the Clinician & Group Surveys.

  • Preparing and Analyzing Data from the CAHPS Clinician & Group Surveys: (English - PDF, 288 KB)
  • Instructions for Analyzing Data from CAHPS Surveys (English - PDF, 1,799 KB)

CAHPS Analysis Program (SAS, 170 KB): Includes SAS@ files needed for the CAHPS analysis.

Patient Experience Measures from the Clinician & Group Surveys (English - PDF, 325 KB): Provides a list of the composite and rating measures that can be used for internal and public reports of survey results; tables indicate which survey items are included in each measure.

Spotlight

NEW: 2016 CAHPS Health Plan Survey comparative results are now available in the CAHPS Database Online Reporting System.

2015 CAHPS Clinician & Group Survey comparative results are now available in the CAHPS Database Online Reporting System.