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You can view the documents by selecting the PDF links (PDF Help).
The CAHPS Health Plan Surveys ask enrollees about their recent experiences with health plans and their services. This standardized survey was designed to support consumers in assessing the performance of health plans and choosing the plans that best meet their needs. Health plans can also use the survey results to identify their strengths and weaknesses and target areas for improvement.
To ensure that survey results are comparable across users, every CAHPS Health Plan Survey starts with a set of "core" items that everyone uses. Users can then customize their survey by adding supplemental items. All core and supplemental items are available in English.
The list below groups the survey documents as follows:
To find out what documents are available to support use of the Health Plan Surveys, read:
Only the core questionnaires are available in version 5.0 at this time.
Preparing a Questionnaire Using the CAHPS Health Plan Survey 4.0 (PDF, 240 KB): Includes guidelines for incorporating supplemental items, formatting the questionnaire, and translating the questionnaire into other languages.
Fielding the CAHPS Health Plan Survey (Commercial Version: PDF, 338 KB) (Medicaid Version: PDF, 332 KB) Includes separate guidelines for commercial and Medicaid plans. Guidelines cover constructing a sample of adults or children, collecting data, determining whether a questionnaire is complete, and calculating response rates.
Sample Notification Letters for the CAHPS Health Plan Survey (PDF, 233 KB): Contains examples of letters and postcards in both English and Spanish for notifying and reminding potential respondents about the survey.
Sample Telephone Script for the CAHPS Health Plan Survey (PDF, 107 KB): Provides guidelines for administering the survey by telephone and a sample script based on the Adult Commercial Survey.
Analysis Guidance: Includes detailed instructions for using the CAHPS analysis program (known as the CAHPS macro).
CAHPS Analysis Program (SAS, 170 KB): Includes SAS@ files needed for the CAHPS analysis program.
If you cannot link to the SAS files, then add sentence: Contact CAHPS Technical Assistance, CAHPSDatabase@westat.com to get the SAS files.
Reporting Measures for the CAHPS Health Plan Survey 4.0 (PDF, 245 KB): Provides a list of the composite and rating measures that can be used for internal and public reports of survey results; tables indicate which survey items are included in each measure.
NEW: 2016 CAHPS Health Plan Survey comparative results are now available in the CAHPS Database Online Reporting System.2015 CAHPS Clinician & Group Survey comparative results are now available in the CAHPS Database Online Reporting System.